Refusionspolitik

Returns & the 60-Day Beat-the-Rain Guarantee

We believe you should be able to find out whether your rainwear works for you—including in real rain.

Our 60-Day Beat-the-Rain Guarantee gives you 60 days from receiving your order to decide whether to keep your NoRain gear. You may carefully test your poncho outdoors, including on a rainy bike ride, provided it still meets the return conditions below.

Our 60-Day Beat-the-Rain Guarantee

Rain testing is welcome. Products returned under this guarantee must be clean, completely dry, undamaged and in as-new condition, with no signs of use.

The 60 days are a window for deciding and returning your purchase—not a period of unrestricted daily use.

To qualify for a refund under this guarantee:

Send your return within 60 days of receiving the product.
Return it clean and completely dry, including the inside, straps and storage pouch.
Make sure there are no stains, dirt, odours, scratches, scuffs, damage or other signs of use or wear.
Include all original parts, accessories and any integrated or separate storage pouch.
Keep and return the original labels and tags. If you remove a hangtag to test the product, include it with your return.
Keep the original packaging where possible and always package the product securely.
Cover the return shipping cost.

Carefully testing the product in rain does not, by itself, disqualify your return. What matters is its condition when returned. After testing, let it dry fully before folding or packing it, and follow the product’s care instructions.

If a product does not meet these conditions, it will not qualify for a refund under our voluntary 60-day guarantee. We will contact you to explain our assessment and discuss the next step.

If your product leaks, develops a fault or arrives damaged, please contact us. Faulty-product claims are handled separately and are not subject to the as-new condition requirement.

This guarantee is additional to your statutory rights and does not limit them.

How to return a product

Email info@noraincopenhagen.com with your order number and the products you wish to return. You do not need to give a reason, although feedback is always welcome.

Send your return to:

NoRain Copenhagen ApS
Kirkevejen 58
5960 Marstal
Denmark

Include your name and order number inside the parcel so we can identify your purchase.

You are responsible for securely packaging and arranging the return. We recommend tracked shipping and keeping your postage receipt until your refund has been completed.

Simply refusing delivery or leaving a parcel uncollected does not count as notifying us of a return or cancellation.

Refunds under the 60-day guarantee

Once we receive your return, we will check its condition and email you with an update.

For eligible returns under our voluntary guarantee, we refund the amount paid for the returned products to the original payment method within 14 calendar days of receiving them. Your payment provider may take additional time to display the refund.

Original delivery charges and return postage are not refunded under this voluntary guarantee. Different rules apply to statutory cancellations and valid faulty-product claims, as explained below.

Your statutory 14-day right to cancel

If you purchase online as a private consumer, you generally have the right to cancel your purchase without giving a reason.

Tell us that you wish to cancel within 14 days after you, or someone you nominate other than the carrier, receives the goods. For several goods ordered together but delivered separately, the cancellation period generally starts when you receive the final item.

You may cancel your whole order or return individual products.

To cancel, send a clear statement to info@noraincopenhagen.com, identifying your order and the products concerned. You may use the cancellation form below, but you do not have to.

After notifying us, send the products back without undue delay and no later than 14 days afterwards. You pay the direct return shipping cost.

Examining and trying the goods

You may examine the goods as necessary to establish their nature, characteristics and functioning, as you would in a shop.

Handling beyond what is necessary may result in a deduction reflecting the actual reduction in the goods’ value, where permitted by law. Signs of use do not automatically remove your statutory cancellation right.

If your return meets our 60-day guarantee conditions, we will not deduct an amount simply because you carefully tested the poncho in rain.

Refunds following statutory cancellation

We will refund you without undue delay and within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

If you cancel the entire order, we also refund the original standard delivery charge. Any additional charge for a more expensive delivery option you selected is not refunded.

If you return only part of an order, the original delivery charge is not refunded.

Refunds are made using the original payment method unless otherwise agreed, without a refund fee. Any lawful deduction for diminished value will be explained.

Optional cancellation form

To: NoRain Copenhagen ApS, Kirkevejen 58, 5960 Marstal, Denmark
Email: info@noraincopenhagen.com

I hereby give notice that I cancel my purchase of the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

If something is wrong with your product

As a private consumer, you have a statutory two-year right to complain about faults covered by Danish consumer law.

This covers defects for which we are responsible, including relevant manufacturing or material faults. It does not cover ordinary wear and tear, accidental damage or damage caused by misuse.

Contact info@noraincopenhagen.com with your order number, a description of the problem and, where possible, photographs.

Please report a fault within a reasonable time after discovering it. A complaint made within two months of discovering the fault is always considered timely.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or cancellation of the purchase. For a valid claim, we cover the necessary costs of resolving it, including reasonable return shipping. Please contact us so we can arrange the next step.

If we cannot resolve your complaint

Please contact us first at info@noraincopenhagen.com so we can try to resolve the issue.

If we cannot reach a solution, you may be able to submit your complaint to Mæglingsteamet for Forbrugerklager at Nævnenes Hus, and subsequently to Forbrugerklagenævnet, subject to their eligibility requirements.

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Visit naevneneshus.dk for current requirements and information on submitting a complaint.